Crucial Confrontations: Tools For Talking About Broken Promises, Violated Expectations, And Bad Behavior Robert and stealing from the rich

and stealing from the rich never looked so good

The Princess and the Seven Dwarves

-- Animals have been depicted symbolically ever since man first began to draw

This wonderful book fills both of those roles

Crucial Confrontations: Tools For Talking About Broken Promises, Violated Expectations, And Bad Behavior Robert and stealing from the richBehind the problems that routinely plague families, teams, and organizations are individuals who either can't or won't deal with failed promises. Others have broken rules, missed deadlines, or just plain behaved badly. If anybody steps up to the issue, he or she often does a lousy job and creates a whole new set of problems. New research demonstrates that these disappointments aren't just irritating they're costly sapping organizational performance by